Help & Frequently Asked Questions

If you receive the following error message:

Look to the information bar at the top of the page you will see the following message:

This message will appear once you click on the bar. Select Run.

If you receive black video and or the picture never appears in the player return to the Virtual Border Watch tab and select the video again.

This is thermal video. You can see people circled in red and a vehicle circled in blue.

This is day or color video. You may see people crossing this area.